Business process improvement
In today’s rapidly changing world, on-going process improvement is critical.  Problems seem to be everywhere:

  • On-time delivery is poor
  • Customer service is lacking
  • Customer satisfaction is declining
  • Technology keeps on changing and you can’t keep up
  • Company growth has overwhelmed your ability to be consistent from one area to the next
  • Profitability is down
  • Sales are down
  • Days sales outstanding are too high
  • New product development takes too long

The list goes on and on. Our process improvement structure and methodology is designed to solve these process issues. The Business Process Improvement System is built around process management.  Process Management is used to embed a philosophy of continuous improvement into the culture of the company, to run the business, to optimize system, and to reach the organization's goal. 

Process management focuses on the processes that meet the customer's needs.  A process is simply a series of activities designed to produce a product or service.  These activities cut across traditional departmental lines.  It is becoming increasingly clear to organizations that a department's expertise in part of process should give it a specific role in the process, but not necessarily complete responsibility for the process.  It is critical to manage these cross-functional "primary" processes.

Our business process improvement services can be used to re-focus an organization on its key business processes.  Or, they can be used to bring about lasting improvement in your current processes.
We offer following consultancy services:

Development and implementation of Quality Management Systems (QMS) in accordance with ISO 9001:2000 (ISO 9001:2008) standard

A quality management system provides the means and methodology that allows a company to plan the delivery of a quality good or service to customers by providing everyone involved with the training and techniques needed to do just that. The processes and methods that are put in place to co-ordinate design, materials purchasing, production, delivery and order handling are only a few in a manufacturing facility that form part of an effective quality management system.

The ISO 9001 system used to achieve this end has been adopted because it works and because it is effective in improving quality and the bottom line.

Benefits of implementing an QMS

Companies of any size can significantly benefit from certification to the management system of your choice. The main reasons why companies seek ISO certification are:

  • To improve business processes and save money
  • To improve your business's ability to tender for contracts
  • To increase the quality of the product or service you offer
  • An aid in marketing with a world wide recognised management system
  • Improved management control
  • Improvements to customer services
  • Increasing your market share


Development and implementation of Environmental Management Systems (EMS) in accordance with ISO 14001:2004 standard.


In today's global market, companies realize that business is not just about selling products and services. Global citizenship - assuming responsibility to protect the environment - is just as important, not only to earn customers' trust but to comply with regulatory requirements.

ISO 14000 is a series of environmental management standards developed by the International Organization for Standardization. It serves as a framework for companies to meet environmental challenges and regulations. ISO 14001:2004 is the most widely recognized and used. It is flexible and applicable to both small and large organizations.



Benefits of implementing an EMS

  • Managing organization’s environment systematically
  • Obtaining better surroundings as well as providing protection to the potential emergency
  • Maintaining good public/community relation
  • Reducing environmental cost because of appropriate environmental management such as resources management, waste management, etc.
  • Enhancing market share


ISO certification is a commitment to excellence, be that at the quality management or environmental management system level.


An ISO certified company also gains direct internal benefits. Improved efficiency is achieved since the ISO process includes constant examination and review of all operational methods and techniques used in the process. The formal and published documentation that outlines methods and practices naturally leads to better consistency in production. This documentation also serves as a benchmark for current employees and it is a "must-read" for new staff joining the organization. All of this ensures that everyone is playing the same tune and dancing the same dance on the same floor.




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